![]() I have two pairs of hoop earrings I was told to buy, paid $200+ for and I can’t do anything about those or wear them because they irritate my ears, yet this business is worried about charging $10 PER POST to change something out. The service is lacking and I’d rather support a business that cares about what their doing to someone’s body, rather than nickel and diming them. Or I don’t know what happened there, but honestly, it isn’t worth the money. ![]() It isn’t my fault someone didn’t do their job or maybe does things differently from the way another person does. It’s been 7 months since I got my earrings pierced and all I wanted was to have a piercing that fit me right. He then took me to the back to attempt to identify who changed my posts and their license pictures are so outdated, i obviously cannot. He told me that the piercer gives back the posts after they change them, but i didn’t receive anything back. I just was wondering why i hasn’t been charged before. The piercer was a little rude (maybe having a bad day) and told me he couldn’t “give me jewelry for free”. So naturally, i questioned why they would charge me since I hadn’t paid the previous time. I was a little confused because they had not charged me before. Today, I went back because I needed to change the posts back to shorter ones, since the swelling is gone and the keloids have subsided. I went back after a couple of weeks because the piercer put posts that were too small in my ear and they were digging into my ear. I then had to pay $90-100 more to change from the hoops to the post earrings. So I changed my earrings to a regular post piercing. He advised me to change to regular post earrings. Three months after my earrings were pierced, ANOTHER piercer from Kaleidoscope told me that the hoops almost always have a hard time healing and can cause you to get a keloid. I quickly realized that something wasn’t right when I went in two times after my original hoop earrings were put in and they weren’t healing, they were swollen and developing keloids despite keeping up with aftercare but I was being told it was normal and just to use saline wash and even incorporate Emu oil into my aftercare. Nothing fancy just my second and third earlobe piercing. Someone behind the counter (a female) suggested I get hoop earrings because “they are the ones that heal the easiest” and they were the cheapest earring option. ![]() I didn’t know what to expect so my standards were: a clean place for them to I advised the original piercer that I had had problems with a piercing years back because it developed a keloid and ended up getting infected because of the piercer. The first time I went there, everything went smoothly. Here's the deal I live an hour away each way my wife and I went in to get her septum pierced the older guy that helped us was rude it seemed like maybe it was due to how busy they were and it was just too much for him it seemed every time we asked to see something inside the glass case we were putting him out that was our first experience our second experience would be the next day the ball on my wife's horseshoe for her septum piercing fell off the first night my wife called spoke with Kim like I said Kim was awesome said come in and we'll make it right and give you a free ball and a discount on the next piece of jewelry the young guy we approached to help us told us it was first come first served so after driving an hour's time we had to wait in the store over an hour to have a piercer put a ball back on the jewelry we asked if we could leave to get a bite to eat and we're told we could lose our place in line first come first served you can see where my frustration comes from the ball shouldn't have fell off in the first place then being made to wait over an hour after driving an hour was just ridiculous my wife told the younger guy we were dealing with that Kim the store manager said we would not have to wait it's like it didn't even register with him he said first come first served was very short and rude about it I would be giving one or two stars if it wasn't for the rest of the staff making up 4 this one guy's attitude and unprofessionalism All of the female staff I dealt with were great had to deal with the manager Kim she gets 5 stars. My problem lies with the staff and some of their attitudes. ![]() ![]() I would give Kaleidoscope 5 stars they have a good atmosphere and a good selection a products for all the lines they carry. ![]()
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